Management Team


Diane Tower

Hospital Administrator

Diane, daughter of Dr. Richard Lindsay, joined the practice in 1981 as a manager, and then worked to become a Certified Veterinary Practice Manager and is now the Operating Partner. With over 50 years in the veterinary industry, her experience is invaluable.


Kaitlyn

Manager

Kaitlyn graduated from the University of Connecticut with a Bachelor’s degree in Animal Science. Kaitlyn started her career in the veterinary world in the equine industry by managing several different boarding, training, and breeding facilities before making the transition to small animal.

While Kaitlyn loves working with animals (especially kittens!), she has a special interest in working on the admin side of things here at AAH.

Kaitlyn has two cats, Ruby & Pickles and a horse, Fiona. When not at work you can find her horseback riding, skiing, kayaking, hiking, or going on weekend adventures.


Kristen

Manager

Kristen came to us in 2006 with a growing knowledge of household pets and exotics. She has quickly progressed and now works in multiple departments including room technician, surgical assistant, treatment, and the lab.

She is a lover of all animals big and small. Her love of animals can be seen in the variety of animals she keeps as pets, 2 dogs, 5 cat, 2 rats, 1 sulcata tortoise, 8 ball pythons, and axolotls. In the summer you can find her up in Berwick Maine running practices for Seacoast Dockdogs. Keep an eye out for her and Patches at a local Dockdogs event near you!


Leigh Ann

Front Office Manager

Leigh Ann has worked with us since 1995. What can we say – we love her.


Cathy, CVT

Manager

A 1999 graduate, Essex Agricultural and Technical Institute with a degree in Veterinary Technology, Cathy works as a senior staff technician in our surgery, treatment, and lab departments. Starting out as a receptionist in 1996, Cathy now rotates as a lead supervising technician in all of our hospital departments. She attends annual continuing education in the veterinary field and enjoys taking time off to travel and enjoy the outdoors.


Heather

Manager

Heather is one of our surgery and treatment technicians. She was born in Burlington, Massachusetts and brings with her over 17 years of experience in the veterinary field. She is trained in surgery, treatment, and reception. Heather really loves working with senior pets and has a special place in her heart for Chihuahuas.

She shares her home with Tia, a Chihuahua, Leo, a Chihuahua, Lily a Chihuahua Mix, Themis, a mix breed, and four cats, Mia, Nala, Little & Big. Heather loves her job and when not at work she is reading, going to the beach, playing pool, or spending time with her animals! Fun fact about Heather, she lived in Arizona for 12 years and has fostered over 10 geriatric pets!


Victor

Technician Manager

A 2005 graduate of Greater Lawrence Technical High School, Victor came to Andover Animal Hospital on a co-op job, where he discovered his love for animals and has been with us ever since. Victor currently works in multiple departments including surgery, room tech, and treatment as a skilled veterinary assistant. Victor is now the kennel manager and treatment manager. Not only does he excel at blood drawing, x-rays, and administering medications to sick patients, but he is also bilingual and able to translate calls and instructions to the Spanish speaking community. In his free time, Victor enjoys camping and hiking with his 3 dogs. He also owns a hairless Sphynx cat.


Ashley

Manager

Ashley is one of our managers here at Andover and has over 15 years of experience in the veterinary field! She enjoys working out, OCR and traveling in her spare time. Ashley has a snake, two birds and a guinea pig.


Kerri

Technician Manager

Kerri has been with us since 2006. She mainly works with our doctors in the exam room area but can still be found a few days a week in our surgery department. She loves working with cats and has a passion for working with exotic and avian patients.


Cassie

Technician Manager

Cassie is a member of our Veterinary Technician team who hails from Tolland, MA and graduated from UMass in 2020. While she loves working as a technician doing labs, room care, inpatient care, and x-rays you may also find her helping our customer service team. Cassie loves the outdoors and anything involving being outside, exercise, and her family and friends. At home she spends time with her cat, Santiago.


Receptionists


Susan

Susan joined our team in September 2001 after working in the Hotel Industry for 20 years. She started as a room tech with no experience but received top notch training from Erin and our amazing doctors. She learned a multitude of new skills from drawing blood, placing in IVs, giving sub-q fluids, and giving injections. She learned how to hold cats, dogs, many different exotic pets and learned how to read their personalities and body language. The last few years she has been a part of our customer service representative team; still doing what she loves which is helping clients care for their pets. Susan has three pets of her own. Two cats, Maddie and Ziva, and Letty a German Shepherd. When not at work, Susan loves spending time with her family and going on trips to national parks.


Cristian

Cristian is a Customer Service Representative that also helps in the area of Animal Care. He brings 4 years of experience to the table in the veterinary industry. Within the veterinary field, in addition to his current roles, he has an interest in treatment and surgery. Outside of work his favorite hobby is photography. At home Cristian has an old English bulldog names Lola.


Alley

Alley has been in the veterinary field since 2007. She comes to us with experience in emergency, shelter, and specialty medicine. Alley has worked in various roles in veterinary settings all the way down in Savannah, Georgia to right here in Andover. She enjoys connecting with our clients by supporting their needs and educating them on their pet’s health. Alley is an avid football fan of The New England Patriots. You can find Alley at home with her family when she’s not working at AAH. She shares her home with her daughter, 3 cats (Church, Mac Jones and Dante) and a Kenyan Sand Boa (Kaa).


Sophie

Sophie is a valued member of our Client Service team with 4 years’ experience in the veterinary field. Sophie came to us with a Marine Affairs degree but likes to say she found us after graduating and when working here she realized she is meant to stay. She enjoys learning new things every day at the front desk and also has valuable experience as a room and kennel technician. Outside of work she enjoys going on adventures with her daughter, having family dinners, going to the beach, and restaurant hopping with her girlfriends. At home she has one cat who’s name on paper may be Keeks, but she is known better as Poot by those who have met her.


Samantha

Samantha is another friendly face you will see working at our front desk. She loves helping our pet parents set up appointments and explore all the options they have in their pet’s care. Samantha is extremely crafty and loves painting, crocheting, and embroidery. On her days off she can be found taking spontaneous day trips, reading on the beach, or having craft nights with her friends. Samantha has two cats, a domestic long-haired angel named Bean and a crazy and clumsy orange tabby named Mango. She also has a rescued ball python, Chili and her newest addition, a rescue dog named Hazel!


Alana

Alana came to us new to the veterinary field but brings a wealth of knowledge in the customer service industry having been in it since 2006. She is a member of our customer service team and has really enjoyed learning all the aspects of the veterinary industry from her Andover team. When she is not at work Alana loves pottery, reading, gardening cooking and has recently discovered a love of stained-glass artwork. At home Alana has a chatty tuxedo cat named Daisy, Benny her long legged little man, Charlie her west highland terrier, a fish named Greg, and snail named Jolene. She would also like to remember her sweet Jerome, “Jerry”, and orange tabby that was the most special companion she has ever had who passed last year at the old age of 21.


Riley

Riley is a Customer Service Representative that brings 11 years of veterinary experience to our customer service team. Riley also brings a smile to other areas of the hospital as a room technician and treatment technician. Riley is especially interested in providing top notch customer service and working with animal behavior. Outside of work Riley loves to volunteer and do other outreach work within the community. She also loves antiquing and finding previously loved hidden treasures. She has a whole crew of pets at home with: Bailey, Rebel, Rusty, and Marzi making up the dogs and Princess, Leo, Savannah, and Beau making up the cats.


Ashley

Ashley is part of our amazing receptionist team. She hails from Methuan, MA and has worked in the veterinary field since 2018. She has experience with pet handling and is trained in pet CPR and first aid and would like to learn more about zoology. In her spare time she enjoys painting and hiking. She shares her home with her cat, Bruce.


Technicians


Karen, CVT

Karen is a Certified Veterinary Technician here at Andover whose hometown is Dracut, MA. She brings an incredible 39 years of experience to our team! Her favorite area to assist in at the hospital is in surgeries. At home she leads a life full of adventure and loves horseback riding, mountain biking, travel, cooking, going to concerts and watching football. When she’s not at work or off on an adventure she enjoys spending time at home with her cat, Saffron.


Anne, CVT

Anne is an experienced technician with 34 years of experience in the veterinary field. Anne is a valued member of our team who enjoys helping our pet patients most in surgery and in the lab. Outside of work you can most likely find her sewing, knitting, gardening, or reading. Anne has two of her own fur babies, Bazinga her cat and Zelda her bull terrier.


Kennedy

Kennedy is one of our treatment, surgery, and room technicians. Her love for animals started at a young age that then grew into a passion for the veterinary field combining her love for animals and medicine. You can find her giving cuddles to all the “bully breeds” as she goes out of her way to say hi to them and give them some extra love. Kennedy enjoys hiking and spending her free time with her fur babies pictured above.


Lyza

Lyza graduated from Simmons College in 2015 with a degree in Nutrition and volunteered with animals in her free time. After working in her field she realized that she wanted to make working with animals her full time job, not just her free time. She was responsible for convincing her parents into adopting two dogs and four cats (over the years) from the shelter. In her spare-time she still volunteers at an animal rescue. She and her fiancé live in Ipswich; always with a foster cat or two.


Brooke

Brooke is an experienced Veterinary Technician with 7 years of experience in the veterinary field. Brooke has not only worked with us here at Andover but also at smaller vet clinic where she learned many of her skills that she uses every day. Brooke loves learning more about the industry and is excited to learn more about surgery and specifically dental cleaning. Brooke went to Essex Aggie in high school and attended four years of the veterinary technician program, where she got to work closely with small animals such as rodents, rabbits, guinea pigs, birds, reptiles as well as large animals and livestock. There, she got her certificate in pet CPR as well as pet first aid and OSHA certification. At home she loves spending time with her one-year-old yorkie, Ryah.


Laura

Laura joined us in April of 2021 after making a career change and deciding to pursue a lifelong dream of hers in working with animals. She grew up in a small town in Maine but moved to Portland for college where she graduated in 2013 with her Bachelor of Fine Arts degree. She moved to Westford, MA in 2014 after meeting her significant other. They have lived there since with Laura’s rescue pup Carly and recently added another to the family with a foster-fail named Boyce. In her time off, Laura enjoys trips back to Maine as often as she can, gardening, cooking and baking all the vegan food and staying active with exercise and yoga.


Megan

Megan is part of our veterinary technician team at Andover. She is newer to the industry but brings lots of passion and interest in the areas of exotics and helping treat reptiles specifically. Outside of work Megan enjoys hiking, swimming, and reading. One of Megan’s fondest memories is getting to study abroad in Spain. Megan has a small zoo at home with over FOURTEEN pets in total, so she is ready to help treat any animal who comes into AAH. Her pets at home include: 3 dogs, 2 cats, 4 goats, 3 geckos, a tortoise, and an aquarium.


Katie

Katie is a veterinary technician and was born and raised in Lowell, MA. She has worked in the veterinary industry since 2008, has experience handling exotic pets and has a special interest in wildlife rehabilitation. She has several pets, Major, a Chihuahua mix, Rocket, a Chihuahua, a chinchilla, Benny and two cats, Bizzy and Sasha. She loves to be outside among the trees and enjoys pending time with her family.


Kennel Assistants


Alyssa

Alyssa works with us here at Andover as a Kennel Attendant. She is new to the veterinary field but interested in pursuing animal care and eventually wants to become a veterinary technician. When she is not at work she enjoys dog walking, drawing, and watching tv/movies. Alyssa shares her home with 4 cats; Spooky, Simba, Twinkle and Starlet as well as her dog, Bailey, and her snake named SnakeyPoo.


Fran

Fran is one of our kennel assistants on the Animal Care team and is from North Andover. While she has worked in the veterinary field since 2009, she has wanted to go into the Veterinary Science field as long as she can remember. She is currently majoring in Veterinary Science at Northshore Agricultural and Technical High School. She had a previous job that involved caring for animals, specifically exotics (rodents, reptiles, birds) and has shadowed the veterinarians at the clinic located on her campus (Angell at Essex). Areas of special interest to her are lab work, technician appointments, pharmaceuticals, and surgery prep. Outside of work she spends her time riding horses, going up to Maine with her family, and reading on the beach. She has a passion for music and has been playing piano since she was little. She has a Boston Terrier named Lola and a Parakeet named Lilo.


Dante

Dante is a part of our Animal Care team here at Andover. He is brand new to the veterinary field but is interested in pursuing roles as a surgery technician and a treatment technician. When not at work you can probably find Dante at the gym or spending time with his dog, Sunny or Reptile, Keno.


April

April is a member of our animal care team who is new to the veterinary industry. She comes to us from her hometown in Salem, NH. April is also a student at Manchester Community College. When April is not at work, she enjoys spending time outdoors being active while hiking, kayaking, and paddle boarding. When she isn’t doing one of those activities she spends time at home with her dog, Draco and bearded dragon, Tak.


Jose

Jose is a part of our animal care team at Andover Animal Hospital, and he also helps with inventory related tasks. He comes to us with seven years of veterinary experience and is originally from Tampa, Florida. When he isn’t working, he enjoys any kind of sports related activity or watching anime. At home, Jose has a poodle named Jelly and a Yorkiepoo named snickers.


Grooming Team


Deb

Certified Master Groomer

Deb is our Nationally Certified Master Groomer (NDGAA) with over 35 years of experience in the field. She is certified in all aspects of grooming and works with breeds under 35 pounds. Outside of work, her favorite things to do are attend concerts or any other types of live music or spend time at home working on word games and jigsaw puzzles. She doesn’t currently have any of her own pets at home which is why she loves coming to work and spending time with the furry friends who visit her!